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Term of Service

PrintMyBox.com is a website of Premier Solutions Inc.

These terms and conditions apply to all orders placed with PrintMyBox:


Due to the customized nature of the products, refunds are not available on customized orders. If you believe your products are defective you must contact PrintMyBox immediately. Customer must return the received product within 7 days in order to get replacement. Returns will not be accepted if products have been used.

Order Cancellation:

All orders move through 4 stages at Printmybox. Below are the stages

1- Order is placed and Order confirmation is sent to customer
2- Design work has been started and proofs sent to customer
3- Artwork Approved by Customer and Order Sent for Production
4- Order Produced and Shipped to Customer

If Customer Request to cancel order at stage 1, No cancellation charges will be charged. If customer cancel order at 2nd stage, 10% of the total order amout will be charged as cancellation fee to cover design department charges. Order cannot be cancelled in stage 3 and 4. However if customer still want to cancel order in stage 3, 80% of total order amount will be charged as cancellation fee to cover production charges.


Any short deliveries must be notified to the carrier and Printmybox immediately and in writing within 3 days. Damaged or opened cartons must be checked on delivery. Please note delivery dates quoted are a guide only and will not be legally binding unless specified as part of a contract.
If the customer is dissatisfied with the products or finds the order defected then it is the customer's responsibility to have the defected items shipped to the address provided on the invoice within 5 business days.

Incorrect Address or Failure to Accept Order:

Failure to provide the correct address or accept your order within 10 days of the order being delivered will result in a charge of 10% of the invoice as a warehouse charge/storage and the customer will be charged 10% additional with each month until five months pass. Beyond the 5 months period the customer's order will be considered delivered and the boxes will be discarded. The customer will then be required to bear a full cost of the invoice as warehouse/storage charge which would be over and above the amount mentioned on the invoice as payment for the actual order.


No artwork will be returned unless requested. The image remains the copyright of the customer. All artwork are stored for an indefinite period free of charge.

Hard Copy Proof / Prototype:

Approval received on the prototype will supersede any specifications written in the invoice, the quote, or the digital proof.

Prices and Payment:

Printmybox reserves the right to alter policy, prices and stock specifications without prior notice.


If a dispute arises and if the dispute cannot be settled through negotiation, the parties agree first to try in good faith to settle the dispute by mediation administered by the American Arbitration Association under its Commercial Mediation Procedures before resorting to litigation. The mediation shall take place before a single mediator in Lexington, KY. Any action arising under or related to this Agreement shall be filed in the Supreme Court of Fayette County. This Agreement shall be governed by and construed in accordance with the laws of the State of KY.

Mutual Indemnification:

Client shall indemnify and hold Premier Solutions Inc. and each such party's parent organizations, subsidiaries, affiliates, officers, directors, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with any unauthorized or improper use of the Service or Content or any breach of Terms & Conditions by Client.


In no event shall Premier Solutions Inc. or anyone else who has been involved in the creation, production or delivery of the product or the documentation be liable for any incidental, special, indirect or consequential damages, loss of business, loss of profits, loss of goodwill or conduct relating to, caused by or arising out of any breach of obligations or delay in delivery of product or documentation under this agreement or from client’s use or inability to use the product, even if Premier Solutions Inc. has been advised of the possibility of such loss or damages.

Any damages that Premier Solutions Inc. is required to pay for any and all causes, whether for negligence, breach of contract or otherwise, regardless of the form of action, shall, in the aggregate, be limited to the price paid by client for the item that caused the damage.

Returned cheques will be charged at $25.00 per representation.
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